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Refund policy



At this time we do not offer returns or exchanges. If you are not satisfied with your purchase please send us an email with your name, order number and reason you are not satisfied and we will be happy to accommodate to your needs. Please be sure to check the color and size of the item before you purchase to make sure it is right for you. All earrings are final sale and are not eligible for an exchange or return. All sale items are final sale and are not eligible for an exchange or return.

For further inquiry please contact with your order number and name in the subject line.


Delivery Charges

We are not responsible for paying any duty or taxes that may arise from shipping. It is the customers obligation to pay forward.

Damages/Faulty Items

Please inspect your order upon arrival if the product is deemed as defective, damaged, or you receive a wrong item please contact customer service with your name, order number and a photo of the faulty item, so that we can quickly resolve this issue.

Unclaimed Packages

Should you fail to collect your package at the time it was delivered, it will be automatically send back to us. We are not responsible for any lost/unclaimed packages.


We do not offer any exchanges, please check your sizing before hand to make sure this product is right for you.


The return address will be on the shipping label provided by Asanti By Koi once requested.Please note that it can vary the time it takes for your exchanged product to reach you due to where you may be living.

Looking forward to making your experience with us outstanding!


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